Do you accept returns, exchanges, or refunds?
Online purchases from thronewatches.com may be returned for full refund or exchange. A refund or exchange request must be submitted within 30 days. The product must be returned unused and in original condition with all original packaging and no signs of wear. If the band is returned worn, a minimum of $100.00 USD will be deducted from the return amount.
In the event of a return, please download our return/exchange form here. This form contains instructions on how to ship your watch. No returns will be accepted without a return/exchange form.
Please ship your watch to:
Attn: Joe Casale
221 Suydam Street, Apt 2R
Brooklyn, NY 11237
Please note that repairs can take between 4-8 weeks depending on a number of variables. Any questions about our guarantee can be directed to firstname.lastname@example.org.
International customer returns will be subject to a fixed return fee of USD $75.00 as there are VAT fees requested by US Customs when watches are returned back to the USA.